Version 1
Privacy Policy
Effective August 4, 2026
The Short Version
We collect what we need to make your lock, keep your account safe, and let you come back to it. We don't sell your information. Some details you choose to seal into a lock — like the names — become part of a permanent, public promise, and we're upfront about that before you ever pay. Everything else about you stays private and is yours to manage.
1. Information We Collect
- Account details — your email or the identity you sign in with, and your country
- What you put in your lock — names, your message, and any photos or voice notes you choose to add
- Payment information — handled securely by our payment partner; we never see or store your full card details
- Basic usage information — which pages and features you use, so we can keep improving the experience
- Messages you send us — if you contact support, or use the gifting feature to invite someone
2. About the Second Name on a Lock
When you add someone else's name to a lock — a partner, a family member, a friend — you're confirming you have the right to include them. We trust our users with this, and we take it seriously if someone tells us that trust was misplaced. See "Your Choices" below for how to reach us.
3. How We Use Your Information
To build and run the Platform, process your payments, power features like AI-assisted messages and your yearly Recap, keep the community safe, and quietly improve things behind the scenes. That's it. We don't sell your personal information, and we don't hand it to advertisers.
4. AI-Assisted Messages
If you use our writing assistant, the details you share (like the occasion or tone) are used to generate suggestions for you. It's there to help when you're stuck on the words — you always choose, edit, or replace whatever it suggests before anything is sealed.
5. Keeping Things Running
We work with a small number of trusted, reputable partners to host the Platform, process payments securely, and power features like AI suggestions — the same kind of partners any modern online service relies on. They only receive what they need to do their job, and they're bound to protect it.
6. Your Choices
You can review and update your account information, manage your private content, and close your account at any time. Public elements of a sealed lock — the names and country shown on the Wall — are part of the permanent promise the Platform is built around, and can't be edited or removed once sealed. You can still archive a lock from your own dashboard so it no longer appears as active to you.
If you have any concern about your information — including a request involving a lock — reach out any time at privacy@lockourlove.com and we'll work with you directly.
7. How Long We Keep Things
We keep your account information for as long as your account is active, and a reasonable while after in case you come back. Sealed, public lock details are kept permanently — that's the whole point of the promise.
8. Where We Operate
Lock Our Love is available worldwide, with our home base in the United States. Wherever you're joining us from, your information may be handled in the U.S. and by the trusted partners described above.
9. Children
Lock Our Love isn't intended for children under 13. We don't knowingly collect information from anyone that age or younger.
10. Keeping Your Information Safe
We take real, industry-standard steps to protect your information — from encrypted connections to strict internal access controls. No system is perfect, but we treat your trust as something to actively protect.
11. Updates to This Policy
If anything meaningful changes, we'll update this page and let you know.
12. Reach Us Anytime
[Company legal name]
[Business address]
privacy@lockourlove.com